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Frequently Asked Questions - FAQ
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Do you bring your own equipment and supplies?
Yes we bring our own equipments and products when cleaning your home. This is because our cleaners are trained in the safe use of our own supplies and equipment, and we know that we will have everything you require to clean your home properly.
But we can still use your products if you want us to especially if you have a preferred product.
What do you love most about your job?
We value our customers and seeing the smile on our customer's faces after a job is done makes us very happy
What inspired you to start your own business?
We want to help people to clean and tidy their environment hence our slogan;
We clean so you don't have to
Why should our clients choose you?
Hetty Keeps Clean is a company you can trust because we provide the highest quality services.
What changes have you made to keep your customers safe from Covid-19?
Hetty Keeps Clean always pay attention to Government guidelines to keep our customers safe from COVID-19
What If My Home Requires More Time Than What It Was Booked For?
When you book online be sure to select the current level of cleanliness of your home. This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule at full rate.
What If My Chosen Service Ins't Completed In Time?
An additional booking must be made. In most cases this is because the lack of cleanliness required more time to begin with.
Am I Charged Upon Booking?
Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.
What If The Cleaner Doesn’t Stay The Entire Time Or Finishes Early?
Cleaners will always find more to do to clean up your home with the time you’ve paid for. If a cleaner does happen to leave early contact our offices immediately.
Do You Clean If People Smoke Indoors?
We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.
What If Something Breaks?
This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.
Does HettyKeepsClean Use Toxic Cleaners?
In some instances “Harsh” chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean.
Will The Same Cleaner Come Every-Time?
Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.
What If I Want To Skip This Weeks Clean? Will I Still Be Charged?
No, Unless it’s within the 48 hour window. Within this two day window if you decide to cancel, the clean will be credited to your account at no penalty for future use.
Is There A Rescheduling Fee?
We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ for further information.
Do You Work On Weekends?
To maintain dependability we have closed weekend hours and will only serve customers during the weekdays.
What Are Your Hours Of Operation?
Our hours of operation are:
Monday – Friday: 8am-9pm
Cancellations And Refunds
If you cancel before 48 hours you will receive a full refund to the payment information on file.
If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like.
If you cancel within 24 hours, it is a non refundable full charge.
What Is Included In A Deep Cleaning?
- Everything included in a regular clean +
- Light switches & Door handles
- Detailed Dusting
- Back Splashes and Faucet Fixtures are polished
- Light organization of all rooms (for detailed organization select add on)
- Extra hour included for high detail areas
- All Extras are not included (must be selected for an additional cost)